OUR GUESTS ARE IMPORTANT TO US
According to the provisions of national (Italian Ministry of Health), international health authorities (WHO) and with a team of dedicated experts, here at ECO URBAN B&B we have created the #STAYURBANSTAYSAFE protocol, to prioritize our intention to protect the wellbeing of both our guests and our staff.
Sanitation of rooms and bathrooms
At each departure, the room and the bathroom are completely sanitized with dedicated products and aired for at least 60 minutes (all the windows in the rooms can be opened).
More frequent cleaning of air conditioning system
Both the inflow of external air and the frequency of cleaning of the air filters have been maximized and
including the use of a suitable sanitizing product.
Safety equipment for guests and hotel staff
Our guests are precious and so is our staff. We have provided our staff with personal protective equipment. Masks, disinfectant gel sachets and disposable gloves will also be available upon request for our guests. Our guests will also benefit from several eco-friendly hand sanitizer gel dispensers all around the common areas of our B&B
Sanitization and reorganization of common areas
All the common areas are sanitized several times a day with specific products with extra attention to more touched surfaces and items. The areas have been reorganized to ensure social distancing and an adequate level of security. In this regard, special signs have been placed all around to remind our guests to maintain social distancing and follow the anti-contagion rules.
New service solutions and breakfast proposals
At Eco Urban B&B breakfast is served à la carte in our breakfast room, in our urban patio or in your room. At The Market Urban Hotel and at Globus Urban Hotel breakfast will be delivered in your room with a delicious Breakfast Box. Our staff has created a menu to make sure our guests will enjoy every part of the experience. Allergies and intolerances, as always, will be taken care of. Presentation and service methods take into account all the safety criteria requested. All paper menus have been eliminated.
Location and check-in check-out service
All our hotels are located in the center of Florence, no need to use public transport. Check-in and check-out procedures have been simplified to avoid lines.
Staff training
Here at Urban Hotels our staff has been trained in relation to the new procedures and service standards required by the security protocol implemented by our company.
Involvement of our suppliers-partners
Our suppliers and partners have adopted the protocol and new guidelines for the safety of guests and staff.
Supervisory and certification committee
An Internal Supervisory Committee has been set up to verify the various stages of protocol implementation, monitor and update the activities with the application of the internal structured certification process.
Professionalism
Urban Hotels is a hospitality group providing unforgettable travel experiences in Florence since almost 30 years, now. We are doing our best by applying our dedication and experience to guarantee our guests with the higher standards of hospitality, also in these challenging times.
You can surely rely on our competent and enthusiastic staff, always willing to assist you with any matter or request.